We have a 14-day return policy for online purchases, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will then help you with the return.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as frames, special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
There are certain situations in which only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
- Any item that Is specially made for you by your requests, for example a specific framing
How to return an artwork
To initiate a return, please email email@example.com and:
- Use the subject line “Return Request,”
- Refer to the order number, artist’s name, and name of the artwork in your email.
- Include the receipt of proof of purchase you received at the time of purchase
Once you request the return, our customer service team will be in touch to start the process of getting a return shipping quote for you. Art must be handled with care, so return shipping of artwork may only be arranged by us to ensure safe transport. Note that return shipping may need to be arranged with an art shipper based on specific information, like whether the work must be professionally repacked. This decision will be made at Wetterling Gallery’s discretion to ensure safe transport back to the gallery. Return shipping fees will therefore differ from the fees initially paid to ship the work.
Upon receiving the quote for return shipping, you will have the opportunity to decide whether you would like to proceed with the return process. If you decide to proceed, you must respond within two (2) business days, and the cost of insured return shipping will be deducted from the total amount returned to your original payment method. Please note the cost of shipping the artwork to you is non-refundable. Should you accept the shipping quote, we will provide you with instructions and support throughout the return process.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org. The value of any damages assessed when the work is delivered back to the gallery will also be deducted from the total amount refunded, up to 100% if the work can no longer be sold.
Note that eventual import duties and value added taxes (VAT) cannot be recovered if you return an artwork from outside the European Union.
You can always contact us for any return question at email@example.com.